Delivery is a defining factor of a consumer’s post-purchase experience. Therefore, choosing the right shipping and mailing service for an eCommerce business is one of the many things that a business owner should consider to guarantee success. In the 2020 Annual Report published by Australia Post, it is estimated that there were more than 2.8 billion items delivered to 12.3 million drop-off points across Australia. These numbers are expected to grow this year as eCommerce businesses continue to expand.
The importance of choosing the best shipping and mailing service for your eCommerce business.
Trust and Loyalty
A third-party courier takes over the parcels, and the business will have no control over them until they reach the customers or the courier goes back to the company. This process entails trust towards the shipping partner; that is why an eCommerce business must conduct adequate research on which shipping partner they should choose. Often, customers prefer an affordable yet fast shipment of their parcels. Research found out that 96% of consumers said a good delivery experience influences their decision to repurchase from the same shop. Furthermore, 51% said they did not check out their items due to inadequate shipping options. If businesses want to establish trust and loyalty among their customers, having a quality shipping and mailing service is necessary.
Good delivery management enhances a company’s efficiency and helps a business focus on the other aspects of its operations. Therefore, the shipping service should be swift to avoid any unnecessary delays. Businesses that usually encounter delivery delays are likely to suffer the costs of the drop in sales and impairment of their supply chain.
The goal of shipping is not just ensuring that the parcel reaches the customers right on time but also making sure that the parcel does not get damaged in transit. Businesses are responsible for replacing and re-dispatch packages that get damaged during delivery, which inevitably eats up the business’s profit.
The best eCommerce shipping couriers in Australia in 2021
Australia Post is the government-run business offering postal services in Australia. It collects and distributes letters across Australia and provides cross-country services. Furthermore, Australia Post provides a full end-to-end supply chain management through its integrated logistics services and a broad range of distribution options to track and trace deliveries. Australia Post has always been the most popular courier, especially among small businesses in the country, due to its vast retail network, even in inland areas, and their cheap pricing.
As of the 1st quarter of 2020, the base rate for sending domestic letters in Australia Post is $1.10. A 1kg parcel to be delivered within Sydney metro on the same day costs $34.95, while it costs $15.30 for a next day delivery of the same parcel. If a business is shipping a 1kg parcel across states, the costs may vary between $17 to $30 depending on the chosen delivery time frame.
DHL has established its reputation as the global market leader in the logistics industry. It was founded in the United States in 1969 and has expanded its services worldwide since then. In 1972, DHL Express opened its first Australian office in Sydney.
DHL offers domestic and international shipping as well as other eCommerce logistics and fulfillment services. It is also relatively cheaper than other couriers, making it a good option, especially for small to medium enterprises. DHL shipping cost varies depending on the origin and destination, weight and size of the package, and the customer’s preferred delivery time frame. Customers can use this DHL shipping calculator to compute costs.
DHL also handles deliveries for a significant number of parcels for Australia Post. In circumstances wherein there were many products sent by a single customer to multiple locations, the Express Mail Service will contract DHL to handle these deliveries.
Federal Express Corporation (FedEx) is a cargo airline established in Tennessee, United States. FedEx takes pride as the largest airline in the world in terms of flyable freight tons. FedEx also ranked 9th in the world in fleet size with371 mainline aircraft.
Last May 2016, FedEx acquired TNT Express – an international courier delivery service company founded in Australia. The acquisition merged the two biggest air express networks making it one of the best solutions for businesses that are struggling with international shipping.
eCommerce businesses can use FedEx’s rate tool to know the price for a specific shipment. Shipping costs may vary depending on the shipment’s origin, destination, delivery time frame, packaging, and weight.
Aramex Australia was formerly known as Fastway Couriers before Aramex purchased it in January 2016. This shipping courier links customers and business owners through a trustworthy and affordable parcel delivery service in and out of Australia.
In June 2020, Aramex partnered with ShipStation, the world’s leading web-based eCommerce shipping solution, to further expand its delivery services, especially among eCommerce retailers. The partnership will also allow merchants to access the Aramex Australia offerings, including Aramex’s Parcel Connect Service, which enables parcel drop-off and pick-up at various partner stores and petrol stations.
CouriersPlease is a subsidiary of one of the largest eCommerce logistics companies in Asia-Pacific and the United States, Singapore Post (SingPost). CouriersPlease aims to be of service to Australians with its independently owned franchise fleet. What started as a metropolitan parcel delivery business, CouriersPlease recently launched its international services, allowing customers to send packages to over 220 countries.
The price of domestic delivery by CouriersPlease ranges between $8.25 to $18.25 depending on the destination and parcel size. The international courier quote prices also vary depending on the location, size, and delivery time frame.
Choosing the right shipping and mailing service for your eCommerce business can be tricky. With this list of the best eCommerce shipping couriers in Australia, we hope that business owners will better grasp which shipping carrier will best serve their business based on their needs and capacity.